The digest goes both ways.
Each digest from Pulse is also an inbox. Reply to ask a question, request a fresh report, or move a misfiled email and Pulse will learn. Here's how the interactive side works.
Reply with a question. Pulse answers from your mail.
Any reply to a Pulse digest is read as a question. Pulse answers from your actual mail history, the same data it uses to file and summarize. You don't need to remember a command syntax. Ask in plain language.
A few of the most common things people ask:
"What did you file to Clients/Acme this week?"
Returns a short list of what was routed to a given folder over the timeframe you mention. Works for any folder in your taxonomy, and for any window from the last hour to the last month.
"What are you holding right now?"
Lists messages Pulse wasn't confident about and set aside instead of filing. These also surface in your next scheduled digest, but you can pull the current list any time.
"Why did you file the Q3 budget email to Internal?"
Explains the signals that drove a routing decision: sender, subject, thread history, prior corrections, learned patterns. Useful when something lands somewhere unexpected and you want to understand why before correcting it.
"What rules have you learned?"
Lists the patterns Pulse has inferred from your corrections and from MHK's initial configuration: which senders go where, which subjects get held for review, which threads count as routine.
One question per email. A few per hour is the practical limit.
Need a fresh digest right now?
Reply to any Pulse digest with the word report, digest, or summary, and a new digest is generated within seconds. It covers everything that's arrived since your last scheduled one, with the same structure as the ones on your mailbox's regular schedule.
Useful before a meeting, after a focused work block, or any time you want to know what's landed in the last hour without opening Outlook.
Move a misfiled email. Pulse learns.
Before Pulse files anything, it watches. For the first two weeks it learns how your team files mail and moves nothing, so there's no risk of messages landing in the wrong place while it finds its footing. After that, when Pulse files something to the wrong folder, you don't need to flag it, escalate it, or open an admin interface. Move the email yourself, the way you would have anyway, and the classifier reads that movement as a correction.
Your corrections are how the system tunes itself to your team's actual patterns, and before long they become infrequent. You also set the pace for each mailbox, choosing how long Pulse waits before it files, so mail never moves faster than you're comfortable with. The digest will still surface low-confidence items for your review before filing them, so the cost of being wrong stays low.
Some people you never want to miss. Pulse keeps them in view.
Most of what Pulse does is move mail out of your way. For the senders who matter most, it does the opposite. You tell MHK who they are, and their messages stay right in your inbox instead of being filed, so nothing important slips quietly into a folder while you're heads down.
Until you've dealt with a VIP message, your digests keep it in front of you. The moment you reply or move it out of the inbox yourself, it counts as handled and stops surfacing. If one sits untouched for ten days, Pulse files it normally, so nothing piles up forever.
Your VIP list is managed by MHK. As the people who matter to your team change, your technician keeps it current.
Want to see it in your inbox? Let's talk.
Pulse runs in production on MHK's own mailboxes today, and we're preparing to offer it more broadly. Schedule an intro call with MHK to discuss your team's workflow.
Contact MHK →